I had an absolutely terrible online shopping experience, and I feel compelled to share my story as a serious cautionary tale. I put my trust and my money into this website, only to be completely ignored when the delivery failed. When I tried to resolve the situation, all I met was silence and more waiting. Frankly, my conclusion is:
I have been trying to receive a dress and I have never received it. I then asked for a refund and never received that as well. I would not suggest shopping online on this website. It does not seem trustworthy.
I felt completely ripped off and felt compelled to engage with customer service, hoping to claw back my money after weeks of non-delivery and a non-existent refund process.
Customer: I need to speak to someone immediately about Order #4591. I paid weeks ago, the dress never arrived, and now my refund request is being ignored.
CS Rep: I sincerely apologize for the frustration and delay regarding Order #4591. That is unacceptable service. I see here that the delivery failed, and a refund was initiated but not completed.
Customer: Initiated but not completed is the problem! I’ve been waiting for weeks just for a basic delivery, and now I can’t even get my money back. When will I see the refund?
CS Rep: I deeply regret this error. It appears the request was stuck in our processing queue. I am personally overriding that delay now. If you beloved this article and you also would like to get more info concerning try what he says please visit the site. I can confirm the full refund amount will be issued back to your original payment method within the next 3 to 5 business days. You will receive an email confirming this action in the next hour.
Customer: You guarantee that email confirmation within an hour and the funds returned within five days? I’ve had enough of promises that don't materialize.
CS Rep: Yes, I guarantee the email confirmation and I have placed a priority marker on your account to ensure the finance department processes the full reimbursement without any further delay.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.