I need to share my experience as a cautionary tale for anyone ordering online, especially since the in-store customization reviews are so glowing. I saw reviews indicating hats 'come super fast and in great condition,' which set my expectations incredibly high. Unfortunately, my distance order was a disaster. When my hat arrived, the shipping box was clearly crushed, rendering the hat misshapen and unusable. It makes you feel completely cheated after spending good money and expecting the quality they advertise. I immediately felt compelled to leave a review and reach out to customer service; someone needs to fix this systemic issue before other customers are disappointed.
Customer: I am extremely disappointed with the state of the hat I received today. I placed an order last week and the delivery box was completely crushed on one side, meaning the hat itself is misshapen and unwearable.
CS Rep: I am so sorry to hear that your shipment arrived damaged. That is definitely not the quality experience we aim for, especially since we strive for excellent condition upon delivery. Can you please provide your order number so I can pull up the details?
Customer: It's #RHCN1423. I expected a high-quality product, and what I got was ruined packaging and a damaged item. I need to know how this will be corrected immediately.
CS Rep: Thank you for providing that. We are truly apologetic for the handling error during transit. We can absolutely process a replacement for you right away, shipped in reinforced packaging, or issue a full refund if you prefer.
Customer: I do want the hat, but I need assurance it will arrive correctly this time. If you have any kind of questions pertaining to where and just how to utilize WholeCustomDesign Services, you could contact us at our web page. If the replacement arrives damaged again, I won't be happy.
CS Rep: I completely understand your concern. I will personally supervise the packing of the replacement, ensuring it's double-boxed and shipped priority. You will receive a tracking number shortly.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of trusting inconsistent shipping quality.